REVOLUTIONIZING THE INDUSTRY
At NOW Courier, we know shipping can feel confusing — especially if you don’t know what kind of truck, equipment, or service you need.
Whether you’re moving a few pallets across town or delivering heavy equipment to a job site, we’re here to make it simple. Below, you’ll find answers to the questions we hear most often from business owners who just need to get something from Point A to Point B — fast, safe, and stress-free.
FREQUENTLY ASKED QUESTIONS
How to ship a large pallet overnight?
If you need a pallet to arrive by tomorrow, the key is dedicated, expedited freight. With NOW Courier, that means your shipment rides on a vehicle that goes directly from pickup to delivery—no terminals, no transfers, no waiting around. To get started, provide:
Pickup and delivery ZIP codes
Pallet size and weight
Your deadline (for example, “must deliver by 10 a.m.”)
Our Expedited Freight team will match your load with the right vehicle and route so your pallet moves overnight, safely and on time.
How to ship something heavy without a dock
No dock? No problem. We can send a truck equipped with a liftgate or a Moffett (truck-mounted forklift) so the driver can load and unload safely on-site.
When booking, just tell us:
Approximate weight and dimensions
Whether it’s palletized
Where it’s being dropped (construction site, warehouse lot, residential, etc.)
Our dispatch team will choose the right truck and unloading equipment so you don’t need a dock crew waiting.
How to arrange delivery with a Moffett
A Moffett is a forklift attached to the back of a truck that can be detached at delivery. It’s perfect for large or heavy shipments where no dock or equipment is available.
To schedule one:
Let us know the drop-off location and surface type (gravel, pavement, etc.).
Share details about your load—pallet count, weight, and any special handling.
We’ll send a Moffett-equipped vehicle and trained driver who can unload directly where you need it.
You don’t have to lift a thing—literally.
How to schedule same-day pickup for large freight
Call or request a quote online before noon whenever possible. Our dispatch system instantly locates the nearest available vehicle that fits your freight size (box truck, straight truck, or flatbed).
We’ll confirm your pickup window, load requirements, and destination and you’ll receive tracking updates once it’s en route. Same-day freight is what our Expedited Freight team does best.
How to ship oversized items safely
For items that don’t fit neatly on a standard pallet—think equipment, furniture, or awkward shapes—we use specialized trucks and handling protocols:
Secure tie-downs and padded straps
“Do Not Stack” and “This Side Up” labeling
Dedicated vehicles (no load sharing with other shipments)
Our drivers are trained to protect your cargo every step of the way so it arrives in the same condition it left.
How to ship heavy machinery or equipment locally?
Moving something industrial? We can provide flatbeds or liftgate trucks depending on the weight and accessibility of your site.
Our team will:
Assess load weight and dimensions
Arrange the right equipment for loading/unloading
Provide same-day or scheduled delivery options
From manufacturing plants to construction sites, we make sure your heavy equipment moves safely and efficiently.
How to find a delivery company that provides forklifts?
Look for a logistics partner that offers equipment-assisted delivery options such as Moffetts or forklifts, like NOW Courier!
When comparing providers, ask:
Do you have trucks equipped with forklifts or liftgates?
Can your drivers operate unloading equipment?
Do you service locations without docks?
If the answer isn’t “yes” to all three, keep looking. The right partner should handle unloading without extra vendors or delays.
How to ship something fragile on a pallet?
Fragile shipments need both smart packing and gentle handling.
Here’s how we ensure protection:
Use sturdy pallet bases and secure items with stretch wrap or corner guards.
Clearly label the shipment as Fragile and Do Not Stack.
Assign drivers experienced in handling sensitive freight.
We’ll make sure your goods stay upright, cushioned, and stable through every mile.
How to get proof of delivery for a time-sensitive shipment
Every NOW Courier delivery includes electronic proof of delivery (POD). You’ll receive instant confirmation via email or portal update with:
Timestamp and recipient signature
Delivery photo (if requested)
GPS verification of the drop-off location
This documentation is available in real time so you always know your shipment hit its mark.
How to manage multiple delivery stops efficiently?
Our routing technology and driver communication tools make multi-stop deliveries easy.
We can:
Optimize stop order for the fastest route
Add, remove, or adjust stops while the driver is already on the road
Provide live status updates for each drop
This keeps your deliveries efficient, accurate, and stress-free all from a single dashboard connected to dispatch.
How many pallets fit on a semi-truck?
A standard 53-foot semi-truck can fit 26 standard pallets (48″x40″) when they’re loaded single-stacked and evenly distributed. If your shipment includes taller or irregular pallets, the count might be lower.
If you’re not sure whether your load requires a semi or a smaller truck, just tell us how many pallets you’re moving and we’ll right-size the truck for you.
How do I know if I need a semi-truck or a box truck for my pallet delivery?
It depends on quantity, weight, and access.
1 – 10 pallets? A dock-high box truck or straight truck usually works best — flexible, faster, and easier for local deliveries.
11 – 26 pallets? You’re in semi-truck territory (full-truckload).
Hard-to-reach site? A smaller truck with a liftgate or Moffett may be a better fit.
We’ll help you choose the most efficient and cost-effective option based on your load and delivery site.
How much weight can a semi carry?
Our semis can handle oversized and overweight loads. Most customers stay in the 40,000 – 45,000 lb range for safety and balance. If your shipment falls anywhere under that threshold, we can move it.
Can you ship 10 pallets from Indianapolis to Gary (or similar routes)?
Yes! That’s exactly what our Expedited Freight service is built for. Whether you’re moving 5 pallets or 25, we’ll match the load with the right vehicle and route for same-day or next-day delivery across Indiana and beyond.
How do I ship 10 pallets quickly if I don’t have a dock at pickup or delivery?
We’ll send a dock-high truck with a heavy-duty liftgate or Moffett so your pallets can be loaded and unloaded safely anywhere — job site, parking lot, or retail location. You don’t need special equipment or staff; our drivers handle it all.
What is a Moffett and when do I need one?
A Moffett is a truck-mounted forklift that travels with your delivery. It’s perfect for:
Job-site deliveries where no dock or forklift exists
Heavy pallets that need to be placed exactly where you want them
Residential or rural deliveries with limited access
When you request a Moffett, the driver can unload your freight directly on-site safely and efficiently.
Can I ship heavy items or pallets to a residential address?
Yes! We frequently deliver to homes, farms, and job sites. We’ll send a truck equipped with a liftgate or Moffett to unload safely, no crew or equipment required on your end.
What type of truck do I need to move 20 pallets?
Twenty pallets typically require a dock-high straight truck or a semi, depending on weight and stacking height. If your shipment exceeds 10 pallets or 15,000 lbs, our dispatchers will recommend the right vehicle for speed and safety.
How do I choose the right truck for my shipment?
Start with three simple details:
How big or heavy is your load? (number of pallets or total weight)
Where is it going? (distance and access type)
When does it need to arrive? (same-day, next-day, or scheduled)
We’ll size the truck — from cargo van to box truck to semi — so you don’t pay for more capacity than you need.
Can you pick up and deliver the same day?
Absolutely. We specialize in same-day regional routes. For example, shipments from Indianapolis to Gary, Louisville, or Cincinnati can typically be picked up and delivered within hours.
What if my shipment weighs 25,000 lbs… is that too heavy for a box truck?
Yes, that’s generally semi-level freight. Most box trucks max out around 32,000 lbs GVW (gross vehicle weight), meaning cargo in the 10,000–12,000 lb range per load. Anything heavier belongs on a semi or flatbed.
Can you deliver directly to a job site where no one is there to receive the shipment?
Yes! This is exactly what our Moffett-equipped trucks are designed for. The driver can unload and place pallets safely, even if no forklift or dock is on site.
Do you handle partial truckloads or less-than-truckload (LTL) shipments?
Yes. You don’t have to fill an entire trailer to work with us. We handle partial loads, half-truck deliveries, and dedicated routes that match your volume without the delays of traditional LTL carriers.
Can I request a specific vehicle type or weight capacity?
Of course. We maintain detailed specs on every vehicle in our fleet — including box-truck liftgate capacity (up to 3,200 lbs) and heavy-duty options for dense freight. Tell us what you’re moving, and we’ll choose a truck that’s built for it.
What’s the best way to describe my shipping need if I don’t know the terminology?
Just tell us what you need to move, where it’s going, and when it needs to be there. You don’t need to say “freight” or know the vehicle size. Phrases like “I need to ship 12 pallets from our warehouse to a job site in Cincinnati by tomorrow” give us everything we need to quote and dispatch the right truck immediately.
Do you handle flatbed loads or outdoor deliveries?
Yes. For materials that don’t fit in enclosed trucks — like construction supplies, crates, or oversized items — we offer flatbed service with optional Moffett unloading.
Do you have a maximum weight or size limit for deliveries?
We can handle oversized and overweight loads, depending on the truck type. For unusually tall, wide, or heavy shipments, we’ll review clearance and routing requirements before dispatch to keep everything compliant and efficient.
How far can you ship within one day?
We regularly handle same-day routes up to 300 miles, with overnight delivery available for longer hauls. If it needs to go farther, we’ll coordinate regional or relay service to keep timing tight.
Can I track my shipment in real time?
Yes! Our integrated dispatch system provides live GPS tracking and instant delivery confirmation. You’ll always know exactly where your shipment is and when it will arrive.
What if I need to move multiple deliveries in one route?
We’ll plan and optimize the route for you. Our software can add, remove, or reroute stops while the driver is already on the road, keeping everything efficient and transparent.
Can you pick up freight that weighs more than most liftgates can handle?
Yes. Our heavy-duty liftgates can manage up to 3,200 lbs per lift, which is higher than the industry average. If your shipment exceeds that, we’ll send a Moffett or forklift-equipped truck.
What information do you need to give me a quote?
Just the basics: pickup and drop-off addresses, item size/weight, timing, and any special requirements (like forklift, temperature control, or secure handling).
Can I talk to a real person before booking?
Of course. Our dispatch and customer service teams are available 24/7. You’ll talk to someone who knows logistics and can get you moving fast.
Do you offer recurring or scheduled pickups?
Yes! We manage daily, weekly, and monthly routes. Regular customers can set up recurring pickups through our Shipping Solutions team.
How fast can you pick up after I call?
In many cases, within an hour. Our dispatchers prioritize urgent deliveries and can send the nearest available driver to your location right away.
What qualifies as “Expedited Freight”?
If your delivery has a deadline that can’t be missed — whether that’s end-of-day, overnight, or same-day — it’s expedited. These shipments move in dedicated vehicles with no transfers or delays.
Do you deliver after hours or on weekends?
Yes! Our courier services operate 24/7/365 because your business doesn’t stop at 5 p.m. Whether it’s a weekend rush job or a late-night emergency, we’ll make it happen.
Note: Deliveries requiring a Box Truck or Semi Truck are not currently available after hours.
Can you handle emergency deliveries or “hot shots”?
Absolutely. Our expedited team specializes in urgent, direct-run deliveries that require immediate dispatch.
Can you deliver to residential addresses or home-based businesses?
Yes, we deliver to both commercial and residential addresses. Our drivers handle each location type with the same professionalism and care.
What if no one is there to receive my shipment?
We’ll coordinate delivery timing in advance or provide secure drop options when possible. Communication is key. Our team will work with you to make sure nothing is missed.
Do you deliver to construction sites, hospitals, or event venues?
All the time. We’re experienced in site-specific deliveries with restricted access, loading zones, or time windows. Just let us know the location type so we can prepare the right documentation and driver access.
Where does NOW Courier provide delivery services?
NOW Courier provides pickup and delivery services throughout Indianapolis and surrounding areas, as well as regional, nationwide, and international shipping solutions.
Does NOW Courier offer international shipping?
Yes. NOW Courier can help coordinate shipments traveling outside the United States through international shipping solutions tailored to your shipment, destination, and delivery requirements.
Can you ship from the United States to another country?
Yes. We can help arrange shipments originating in the United States and traveling to international destinations.
Can you ship internationally for businesses?
Yes. Our international shipping services can support businesses shipping documents, packages, freight, equipment, and other time-sensitive materials internationally.
Do you handle international freight shipments?
Yes. Depending on the size, weight, destination, and requirements of your shipment, we can help coordinate international freight transportation.
Can you pick up a shipment locally and arrange international delivery?
Yes. We can coordinate local pickup and connect your shipment with the appropriate transportation service for its international destination.
Can you deliver to residential addresses internationally?
International residential delivery may be available depending on the destination, carrier, and shipment requirements. Contact our team to discuss your specific delivery needs.
What information do I need to ship something internationally?
You’ll typically need the pickup and delivery addresses, package or freight dimensions, weight, contents, value, and any required shipping or customs information.
Do international shipments require customs documentation?
Yes. International shipments generally require customs documentation. The specific requirements depend on the destination country, shipment contents, and type of shipment.
Can you help with international shipping arrangements?
Yes. Our team can help determine the appropriate shipping solution based on your destination, shipment size, timing, and delivery requirements.
Do you use your own drivers or contractors?
We work with a dedicated network of vetted, trained professionals who operate under our standards and technology platform to ensure consistent quality and visibility from start to finish.
Do you offer electronic proof of delivery?
Yes. You’ll receive real-time digital confirmation when your delivery is complete, including timestamp and signature.
Can I change or add deliveries while the driver is already on the road?
We can, though it is handled on a case-by-case basis. To change or add deliveries while a driver is already on the road, you will need to call dispatch to discuss the changes needed. With our technology, dispatch has the ability to add, remove, or reroute stops if adjustments are needed.
Can I track my shipment in real time?
Yes. Depending on the service selected, shipment status and delivery updates can be provided throughout the delivery process.
How can I check the status of my delivery?
You can contact our team with your shipment or delivery information, and our dispatch team can provide the latest available status.
Will I receive updates when my shipment is picked up?
Yes. Pickup and delivery status updates can be provided so you know where your shipment is in the process.
Will I receive confirmation when my shipment is delivered?
Yes. Once delivery is completed, delivery confirmation and proof of delivery can be provided.
What is proof of delivery (POD)?
Proof of delivery confirms that a shipment reached its destination. Depending on the delivery, it may include the delivery time, recipient information, signature, and other relevant details.
Can I get a signature confirmation for my delivery?
Yes. Signature capture can be requested for shipments that require confirmation from the receiving party.
What should I do if my tracking information hasn't updated?
If your tracking information hasn’t changed, contact our team with your shipment details so we can check the current status with dispatch.
Can I get GPS or driver location updates?
Depending on the service and shipment, location and status updates may be available through our delivery technology.
Can I track a time-sensitive or expedited shipment?
Yes. Our team can provide status updates for time-sensitive shipments throughout the delivery process.
Can I receive delivery updates for multiple shipments?
Yes. If you’re managing multiple deliveries, our team can help provide shipment status and delivery information for your individual shipments.
How do I ship large items that don’t fit in a box truck?
We offer straight trucks, liftgate trucks, and flatbeds depending on your item size. Just tell us what you’re shipping and whether it’s palletized, and we’ll send the right equipment for the job.
Can you deliver to a location without a loading dock?
Yes! We can send a truck equipped with a moffett (truck-mounted forklift) so the driver can unload at sites without a dock or staff on hand. Perfect for construction sites, retail stores, and remote locations.
How do I ship a pallet overnight?
If your pallet needs to arrive the next day (or even the same day), our Expedited Freight service is built for that. We provide dedicated vehicles (no transfers, no waiting at terminals) so your pallet travels directly from pickup to delivery without changing hands.
What if I need a truck with a forklift?
We can dispatch vehicles with mounted forklifts or bring separate unloading equipment. It’s a great option for heavy materials, building supplies, or anything that requires careful unloading.
Do you handle oversized or irregular freight?
Yes. We handle large, awkward, and non-standard shipments every day, from equipment to retail fixtures. Just let us know the dimensions and handling requirements.
How do I ship something that needs to stay upright or can’t be tipped?
We’ll assign a driver with the correct restraints and handling equipment. Our team can also mark your shipment as “Do Not Stack” or “This Side Up” to ensure it’s treated properly during loading and unloading.
I have something that needs to go from Point A to Point B, but I don’t know what type of shipping I need. Can you help?
Absolutely. Our team will ask a few quick questions about what you’re shipping, where it’s going, and when it needs to arrive, then match you with the right service.
What’s the difference between courier, freight, and expedited freight?
Think of it in three layers:
Courier = small, localized, or immediate deliveries.Offered in cars, SUVs, Mini-Vans, Cargo or Sprinter Vans
Freight = larger or palletized shipments, bulk shipments that move regionally but are NOT time critical (standard LTL). Offered in Box/Dock Trucks, Tractor-Trailers, Flatbed Trucks or Trailers.
Expedited Freight = time-critical deliveries of heavy or palletized cargo using a dedicated vehicle and driver. Offered in Box/Dock Trucks, Flatbeds or Semi-Trailers with or without a Moffett.
If you’re unsure, we’ll guide you through which category your shipment falls into.
Can you help if I don’t ship often or don’t have a shipping department?
Yes! Many of our customers are small or midsized businesses that just need occasional help.
We’ll walk you through it step by step, no contracts or logistics jargon required.
Do I have to create an account before I can ship?
Yes. It’s extremely quick and easy! One-time shipments are still welcome. Setting up your account gives you quicker scheduling, route tracking, and access to preferred pricing.